Refund Policy
- Care must be taken when placing an order to ensure that the correct products are ordered to suit your Please check your order carefully and ensure quantities, sizes and finishes are correct. Returns / cancellations that are through no fault of DIY Frameless Glass will attract a restocking fee of 10% or $29 (whichever is greater). Freight costs of the return will be borne by the customer. This cost should be calculated carefully by the customer as it may be the case that the freight is more expensive than the amount requested to be refunded.
- Glass must be returned in a clean state with corner caps, cork and shrink on panels as new. If glass in unclean or missing caps etc and cannot be resold ‘as new’ a cleaning fee will be applied. NOTE: Damaged/scratched glass will not be accepted for credit.
- Hardware must be returned in it’s full original undamaged packaging ‘as new’.
- All products delivered through freight companies should be unpacked within the first 48 hours after being delivered to inspect for breakages or damaged products.
- Glass should not be left stacked together with no space between panels as this can attract moisture to form in between the panels. Sometimes this can cause staining of the glass. DIY Frameless Glass accepts no responsibility for staining that occurs to glass if we are not notified within 48 hours of delivery.
- The stainless-steel products that DIY Frameless Glass sells is either of the 316l marine grade or Duplex2205 variety. Whilst the name stainless steel does imply the steel will not tarnish this cannot be guaranteed. All types of stainless steel requires maintenance and when not done regularly tea-staining or tarnishing can occur. DIY Frameless Glass recommends a high polish finish of the stainless steel for coastal areas within 35km of the ocean.
- DIY Frameless Glass accepts no responsibility for incorrect or inappropriate products ordered through our website.
- Our return policy does not apply to cut to size or custom orders such as: project glass/hardware/extrusion, Enduroshield coating, cut to size screening, cut to size battens, cut to size wire, CNC and turret. Custom orders cannot be returned.
- Returns must be within 60 days of purchase.
