FAQ's

We supply 2 varieties. The Posta Fence Mount Letterbox and the Hamptons Letterbox under the Other Fencing drop down box.

Please see attached PDF explaining warranty.   Hamptons Warranty (PDF)

Hamptons Fencing is not Balustrade Compliant. It can only be used as Boundary Fencing.

Unfortunately, we do not supply Colorbond Fencing.

Yes, we do Aluminium Tubular Fencing, Premium Perf Fencing and Aluminium Barr Pool Fencing which you can find under our Pool Fencing and Other Fencing Categories.

In Australia, the benchmark for Pool Fence Regulations are Australian Standard AS 1926.1-2012 Safety Barriers for Swimming Pools, however Pool Fencing Standards, Codes and Regulations vary from state to state. Before purchasing your new fencing product, please visit your local government regulation websites to ensure you are getting exactly what you require and what will comply with your relative local and State Government Building Standards.

• QLD Pool Fence Regulation
• ACT Pool Fence Regulations
• NSW Pool Fence Regulations
• NT Pool Fence Regulation
• SA Pool Fence Regulations
• TAS Pool Fence Regulations
• VIC Pool Fence Regulations
• WA Pool Fence Regulations

Climb points are one of the biggest issues that DIY projects face with fence certification – you may have installed the fence yourself, but if you place it too close to certain objects then you may cause a hazard and have to start all over again. To make it easier for you, here are some key points to consider when planning your new fence:

• Climb Points: Common climb points include tables, stairs, trees, raised garden beds.
• Fence Gaps: There Can be no gap greater than 100mm
• Effective Height: If there is anything climbable in the area, it can reduce the ‘effective’ height of the pool fence
• Doors: You also cannot have any door from the inside of a home open directly into the pool area.
• Fence Height: The fence must be at least 1200mm from the ground to the top.
• Climbable Distance: You can also not have anything climbable within 300mm of the inside of the fence.
• Windows: Windows also cannot open into the pool area unless they open less than 100mm or have a security screen.

Example For instance, if you have a pool fence 1200mm high, but a table or BBQ is in the area that is 500mm high then your fence is unsafe because the table reduces the height of the fence below the required 1200mm height. The pool safety standard requires fences to have continuous 900mm non-climbable zones, areas that cannot be climbed by a small child. The standard also requires pool owners to create a clear area on the inside the pool fence immediately next to the external non-climbable zone. This means moving anything that would make the fence easy to climb:

• 900mm away from the outside of the fence
• 300mm away from the inside.

For a pool fence to be compliant, it must be at least 1200mm high off the ground. Luckily, all our pool fencing panels are set at this height.

Earthing of spigots is an important consideration when installing pool fencing. Electrical safety laws (under AS3000:2018) and wiring rules contain provisions regarding earthing within “arm’s reach” (1250mm) of the pool water edge. Earthing reduces the risk of an electrical shock should there be an electrical fault. The cost involved of earthing spigots is generally high. Importantly, earthing contemplates conductive materials. Alternatively, DIY Frameless Glass sell a a spigot insulator which can be sleeved over our range of stainless steel Madrid base plated or core drill spigot whereby it is not possible to touch the metal spigot. In this way, the installed spigot is completely insulated and non-conductive to touch. Materials which are non-conductive do not require earthing. *The details provided here are informative only; pool owners are better served to contact your specific requirements with a licensed and experienced electrician for specific queries about all aspects of interpreting the requirements of AS3000:2018 and how this legislation might affect your pool.

To quote a Supply and Deliver price on Custom Glass, we firstly need a diagram of the shape, the size and your location. All Custom Glass is different and cannot be quoted with a lineal metre price.

Shipping is calculated by size, weight and location. This is calculated and invoiced once we have received your order.

Yes, we can deliver Australia Wide! We can organise crating & freighting of all our products.  Check out our shipping page here

Yes, we have 7 Warehouses across Australia. Local Delivery Zones

You can have your order delivered to your Front Door by a Warehouse Glass delivery Truck if you are situated in the Local Delivery zone, as specified on our Website. If you are outside of this zone, your order will be Crated as glass cannot be transported unless it is crated for safety reasons and will be Freighted to the nearest Toll Depot for your collection. A Crate, Pallet or Skid cannot be unloaded unless there is a Forklift onsite. For smaller Hardware Orders, a Courier will deliver to your Door.

Not initially – your order, unless packing to a Crate, Pallet or Skid is requested, is loaded loosely into your appropriate vehicle. Our glass comes plastic wrapped with plastic corner protectors. In our Western Australian warehouse, our glass comes in a cardboard box. In South Australia, if picking up, you must either bring your own pallet or add a pallet to your order. Additional Fees apply and a Packing Date booked in should you wish to have your glass packed.

Yes, we can have Custom Glass Manufactured depending on your location. All we need is a diagram with your shape and all your measurements and we can send you a Quote.

As a DIY client – detailed measurements and specifications of the glass are to be supplied by you to us with the correct sizes for your job. We can send you a diagram and tips on measuring up.

YES! Depending on your location – we can have glass made as per your requirements.  Check out our custom glass quote request page to submit your enquiry for a Free custom glass quote.

Our stock toughened glass panels cannot be cut or have holes drilled as it will shatter and explode the panel. However, if you are after a custom panel, please contact us and we will get a quote out to you for any shape of glass panel.

We do have a Polaris 155 Retrofit Soft Close Hinge available which suit the 8mm Master Range gates or we can have a gate Custom made in 12mm. The Polaris 125 Soft Close Hinges suit a gate weight of up to 45kg.

Most gate installations would be near the stairs, and they would either have a post or wall to hinge off which is more stable. If a hinge panel shattered at a height, the gate would fall and there would be no handrail to stop somebody from falling over the edge. We recommend hinging off a Post or a Wall.

Yes, we have the Polaris Soft Close Hinges that suit the 12mm Polaris Soft Close Gate. Or the Polaris Retrofit series that suit our 8mm Master Range Gates.

8mm Thick Pool Fence Gates are Standard and are Compliant to Australian Standards.

We have “Heavy Duty” stainless steel posts available to suit.  We do not recommend standard post or aluminium posts. If hanging a gate off a post, we also recommend that the post be core drilled for extra stability.  However, if using a base plated post (ie for timber installs) we recommend further bracing the post to the adjoining wall / glass for stability.

No – our range of Gate Hinges are 180 Degrees but with the Addition of a Post, you can Hinge in a 90 Degree Corner. You can, however, Latch your gate at a 90 Degree Internal or External Corner.

No. The cut outs / holes for the hinges differ in these ranges. However, we now sell a Polaris S155 Retrofit hinge!  Which is designed to suit our 8mm gates.

Our glass latches are designed to fit to the gate to the 2 pre-drilled holes, however the panel that the latch latches to, friction fits and does not require holes.  So any standard 12mm panel will suit.

To be able to support the weight of the glass gate and hinges, the glass hinge panel should be bigger that the size of the gate.  If a smaller hinge panel (600mmW or 800mmw) is preferred to suit your layout, we recommend adding a glass clamp to help stabilise the hinge panel.

A set of hinges and a latch are attached to the gate and hinge panels. This will ensure that the gate closes on its own each time and the latch ensure it stays shut. Soft close hinges are also available.

In line with current building codes and standards, balustrade gates must be hung off a post or wall.  They can however be latched to glass.

Pool Fence Glass is Toughened A Grade safety glass. Toughened glass cannot be cut as it will shatter into tiny pieces.

Our latches are a friction fit so only require a Standard Glass panel.

Yes, you will need more than a Deck Tread to screw into as the Spigots will be holding quite a bit of weight with the glass panels. If your deck does require noggins, you’ll need to calculate exactly where the spigots will fall under the deck’s surface. At these points, timber noggins will need to be secured to give the spigots a solid structural foundation when screwed in.

We supply Threaded Rod Kits for a Concrete installation or Countersunk Screw Kits for a Timber Installation. You can use Dynabolts, however with Dynabolts or Threaded Rods, you will require the High Domical Covers.

We have a Madrid Deluxe Top Fix Spigot which is narrower for a smaller space fit, however if you have Face Mounted access, we do have Stand Off Pins and Madrid Facemount or Madrid Tilt Adjustable Spigots available.

We recommend any Panel 200mm wide or over to have 2 spigots to securely fix. Should your panel be smaller than this, 1 Spigot may be used along with another form of stabilising such as a Clamp or a Handrail or the panel of glass.

If you are installing Pool Fencing, the answer is No, as your complaint height must be 1200 high. We have a range of 1350mm high ‘Channel Glass’ especially for channel Pool Fence applications under our Frameless Glass Pool Fencing drop down box

Raked Stair Panels are not a standard item. They have to be Custom Made to suit your Staircase. To quote a Supply and Deliver price on Custom Glass, we firstly need a diagram of the shape, the size and your location.

Yes, we have our Rio Single Friction and Lifestyle Double Friction Spigots available in Base Plated and Core Drilled.

Any Frameless Glass that is 1000mm high or over from Floor Level must have a continuous Handrail to be Compliant. Each and every glass balustrade installation now require independent site-specific engineering.  Accordingly, please seek site-specific engineering prior to the purchase of any balustrade products.

Unfortunately, we don not Supply and Install in Victoria, however we can Supply and Deliver your product for a Local Tradesman to fit for you.

By Law you must have a continuous Handrail on any glass where the finished Floor Level is 100mm above ground level whether it be a Pool Fence or a Balustrade. This is to ensure stability and safety in the event a glass panel should break.

Yes, currently our Madrid Square Base Plated and Core Drilled Spigots, Master Range Latches, Polaris Soft Close Hinges and 25 x 21 Nano Rail are all available in a White Finish.

Our standard standoff glass that we sell can only be used for Balustrade as it does not meet the height requirements for Pool fencing. When quoting for standoffs for a Pool fencing area, you will need to get custom glass.

Yes, as long as the pavers are on a continuous concrete footing at least 300mmw x 300mmW. The best application for pavers over concrete is to use our Extended 285mm Madrid square core drill spigot which are ideal where extra depth is required for core-drilling (through pavers to concrete).

Absolutely! We have a range of glass clamps available.  Alternatively, you may also want to consider adding the slimline nano-capping rail.

For pool fencing – see our range of 1350mmH glass For balustrade – see our range of 1200mmH pool fencing glass* : (NOTE: for balustrade installs, the 1200mmH pool glass is often used. However please seek site-specific engineering prior to the purchase of any balustrade products, per the New NCC AS1288:2021 code.)

Our range of Insulating Covers are manufactured to fit our Madrid Base Plated and Core Drilled Spigots. They are not suited to other brands. We do have the Poly Stainless Insulating Spigots also available.

If they are “friction fit” (ie no hole in glass) and designed for 12mm frameless glass – yes! Not sure? Get in touch with our team today who are happy to assist.

For panel sizes up to 2000mm, 2 Spigots per panel are tested and compliant.

10mm Glass is not Compliant for a Spigot application in Australia. You can only use 12mm Thick Glass.

Personal preference as to how far from top and bottom of glass the clamps go. Our installers generally go in 100mm from each. UNLESS using the seats on the bottom clamps – they go on the bottom (recommended if the glass is 1000mmW or more, to prevent slippage) Having 3 clamps on each side, could count as a stepping point so generally just stick to two per side, but you can put clamps down the bottom for extra support as well. For patch fittings, obviously the more glass they clamp onto the better. For the standard 970 Balustrade glass, the minimum amount of glass it can clamp to is 15mm either side. The larger the panel, the more is recommended. Patch fittings for Pool glass (1200H 12mm thick) you can do as long you have strong posts – meaning posts that are attached to the ground & roof. It’s preferred to just stick to a frameless system on spigots for this glass as it is quite heavy. However please take care to refer to relevant standards to ensure our D & Square clamps are suitable for your needs as each installation situation/compliance requirement is unique.

Our hardware is made from grade 316 and 2205 stainless steel which have been classified as marine grade making them suitable for use in coastal locations or other areas where excessive chloride is present. However, for outdoor applications such as pool fencing or balcony, we recommend selecting the Polish or Matt Black finish for your hardware, as the brushed Satin is subject to “tea-staining” and requires regular upkeep and maintenance.

The perfect gap between fence panels is 50mm, however anything under 100mm will be considered compliant.

Glass pool fencing where there is no fall over 1m, does not require a handrail.  If there is a fall >1M then it is classified as ‘balustrade’ and will require a rail, and will also require site specific engineering per AS1288:2021 which you should seek prior to the purchase of any balustrade products.

One length of STG-NANO-GR at 2900mm will give you approx. 15 pieces, which would be enough for 4-5 panels of glass.

The most common handrail for glass fencing balustrades is the Nanorail. Which is a ‘U’-shaped stainless-steel rail that caps onto the rail. It is usually applied with silicone, or a combination of glazing rubber and silicone. There are also several offset options which are attached to the glass panels via small holes which have been pre-drilled into the panels.

Although there are specialised glass cleaners available such as “enduroshield” available on our website , warm water and dish soap are a great way to keep your glass fence clean and pristine.

There are essentially two different types of spigots, core-drilled spigots are placed into the ground after a hole has been made and are set with concrete grout. The other type of spigot is the baseplate spigot, which is screwed into the ground with 4 screws. Both are heavily reliable and only require two per panel.

Although extremely rare, it is always possible that a glass panel will break. However, if this occurrence were to happen, the glass will explode into tiny pieces. The odds of any panel to break are around 1 in a 1000 and mostly cause by something like a lawn-mower-flung rock or (golf ball) impact on the edge of the panel.

The most common installation for a glass fence is done with stainless steel spigots. These are either core-drilled into the ground or screwed into the floor and the glass is placed within the spigots.

Glass fencing is often used for staircases as it adds a seamless touch to any staircase. Internally and externally custom glass panels are a great addition to any staircase. Finished off with a capping rail it creates the perfect addition to any home. We can supply custom glass for your stairs – contact us today to find out more!

Absolutely, glass fencing is extremely versatile and can be used for a pool fence, balustrade, and balcony. Prior to the purchase of any balustrade products, please seek site-specific engineering per the New NCC AS1288:2021 code.

Yes, glass fencing is a great alternative that many homeowners are leaning towards for their fencing choice. It adds a fresh and new look to any pool and is more affordable than you might think. It adds a luxurious look to any home.

Absolutely, you can install glass fencing for your staircase, internal balustrade, and even internal pools. We have a range of balustrading glass and hardware that make this possible and compliant.

Glass fencing is not as expensive as you may think, some customers have installed their own glass fences for only $150 per linear meter. If you are interested in getting it professionally installed however, the price may increase significantly.

We do recommend having someone help as glass panels can weigh up to 80 kilograms each. It also helps having at least two people installing as the job can be completed quicker.