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All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

DIY FAQ

  • Is there a warranty on the Hamptons fencing?
    Please see attached PDF explaining warranty.   Hamptons Warranty (PDF)
  • What is the Hamptons letterbox?
    A complete kit - ready for assembly. 1830mm high PVC post ideal for in-ground installation. Choose between a charcoal or white letterbox. Letterbox is made from durable powder coated steel. Kit includes post, horizontal arm, letterbox & assembly screws. 
  • Can Hamptons Fencing Height or Width be adjusted?
    Height and width of panels can be easily adjusted. 
  • Is Hamptons Fencing UV Stable?
    Formulation contains UV inhibitors and Titanium Dioxide additive which provide vital hardiness to withstand weathering and light damage. 
  • Does Hamptons fencing require painting?
    No need for painting or staining like standard white timber fences. The durable PVC finish will not rust or tarnish in an outdoor environment. 
  • Is the Hamptons easy to assemble?
    Panels are flat packed in a box ready for quick and easy assembly. Gates are fully assembled. Posts have pre-punched holes for easy install. 
  • Important Changes to Balustrade Standards: 1 May 2023

    On 1 May 2023 the National Construction Code (NCC) was adopted, enforcing provisions of AS1288:2021 Glass in Buildings – selection and installation.

    The new standard has wide ranging implications as to selection and installation of glass balustrade. For some time now, our suppliers and their retained engineers have sought clarify from government bodies/authorities on a number of provisions in AS1288:2021. To date, they have not received clarification on matters raised but will continue attempts. Below are some important points having regard to Section 7 of AS1288:2021 – Barriers or Balustrade (** NOTE: below is at commentary/guide only and is not to be relied on as advice: seek independent engineer or government advice as required)
    • Laminated glass must be used for balustrades 5 metres or above the ground (section 7.4.1)
    • Under 5 metres, monolithic toughened glass may be used if provisions of section 7.4.5 are satisfied
    • Importantly, the advice from engineers that the standard does not allow SPIGOTS or POINT FIXINGS to be installed with 12mm monolithic toughened safety glass above 1 metre from the ground. This advice is made having regard to a reading of sections 7.4.1, 7.4.5 and 7.4.6. The advice received is spigots can only be installed in a balustrade installation above 1 metre from the ground using toughened laminated glass.
    • In relation to ‘dry glaze’ channels, our supplier has sought engineer advice to clarify section 7.4.5 which specifically references ‘grouted channel’. Engineer advice is that ‘dry glaze’ channels (utilising clamping actions similar to spigot friction fitting) should NOT be installed with 12mm monolithic toughened safety glass above 1 metre from the ground. Toughened laminated glass should be used. Government/industry clarification has been sought but clarification has not been provided to date.
    **IMPORTANT NOTE: with the new standard, the industry working presumption has been that under 5 meters from the ground that 12mm monolithic toughened glass could continue to be used with spigots, point fixings and channel systems (assuming appropriate load testing of a complete system and engineer certification). Despite this working presumption, current engineer advice is the new standard does not clearly prescribe this and as such, government/industry body clarification relating to interpretation of the standard is required. We continue to seek clarification and are hopeful that information will be forthcoming from government/industry bodies.
    • Each and every glass balustrade installation will require independent site-specific engineering – we are seeking engineering clarification on number of matters which are still unresolved. As such and until further notice, please seek independent engineering for each glass balustrade job.
    • For works started on a job or if building approval/permits were provided before 1 May 2023, the application of the previous AS1288 standard may apply – that said, it is imperative that the building certifier is contacted to seek clarity as each situation is site specific and no ‘catch all’ advice can be provided.
    We will continue to update as to the progress but as mentioned, please seek independent engineering advice for all glass balustrade installations as from 1 May 2023 and if works relate to approvals/commencements prior to 1 May 2023, seek advice from the certifier as to which AS1288 standard applies.
  • I’ve redone my Pool Fence and have a panel that’s too big, can I cut it down?
    Pool Fence Glass is Toughened A Grade safety glass. Toughened glass cannot be cut as it will shatter into tiny pieces.
  • Do you have Latch Panels?
    Our latches are a friction fit so only require a Standard Glass panel.
  • Do I need to reinforce under my deck to fit the Spigots?
    Yes, you will need more than a Deck Tread to screw into as the Spigots will be holding quite a bit of weight with the glass panels. If your deck does require noggins, you’ll need to calculate exactly where the spigots will fall under the deck’s surface. At these points, timber noggins will need to be secured to give the spigots a solid structural foundation when screwed in.
  • What sort of fixing do I need for my Spigots? Can I use Dynabolts?
    We supply Threaded Rod Kits for a Concrete installation or Countersunk Screw Kits for a Timber Installation. You can use Dynabolts, however with Dynabolts or Threaded Rods, you will require the High Domical Covers.
  • I want a Soft Close Gate, but I need a 1000mm size?
    We do have a Polaris 155 Retrofit Soft Close Hinge available which suit the 8mm Master Range gates or we can have a gate Custom made in 12mm. The Polaris 125 Soft Close Hinges suit a gate weight of up to 45kg.
  • I don’t have much space on my balcony to fit Base Plated Spigots, do you have something else that would suit?
    We have a Madrid Deluxe Top Fix Spigot which is narrower for a smaller space fit, however if you have Face Mounted access, we do have Stand Off Pins and Madrid Facemount or Madrid Tilt Adjustable Spigots available.
  • I only have a small panel of glass, why do I need 2 spigots per panel? Can’t I just have 1?
    We recommend any Panel 200mm wide or over to have 2 spigots to securely fix. Should your panel be smaller than this, 1 Spigot may be used along with another form of stabilising such as a Clamp or a Handrail or the panel of glass.
  • Can I use 12N Pool Fence Glass in a Channel?
    If you are installing Pool Fencing, the answer is No, as your complaint height must be 1200 high. We have a range of 1350mm high ‘Channel Glass’ especially for channel Pool Fence applications under our Frameless Glass Pool Fencing drop down box
  • I can’t find Raked Stair Panels on your website?
    Raked Stair Panels are not a standard item. They have to be Custom Made to suit your Staircase. To quote a Supply and Deliver price on Custom Glass, we firstly need a diagram of the shape, the size and your location.
  • I have 8 lineal meters of Stair Balustrade, can you give me a price please to Supply & Deliver?
    To quote a Supply and Deliver price on Custom Glass, we firstly need a diagram of the shape, the size and your location. All Custom Glass is different and cannot be quoted with a lineal metre price.
  • I need a gate on my balcony, but I can’t find a hinge panel to suit?
    Most gate installations would be near the stairs, and they would either have a post or wall to hinge off which is more stable. If a hinge panel shattered at a height, the gate would fall and there would be no handrail to stop somebody from falling over the edge. We recommend hinging off a Post or a Wall.
  • Why is the Pool Fence Gate only 8mm when the Pool Fence Glass is 12mm? Is it still compliant
    8mm Thick Pool Fence Gates are Standard and are Compliant to Australian Standards.
  • Do you do a Soft Close Option for Pool Fencing Gates?
    Yes, we have the Polaris Soft Close Hinges that suit the 12mm Polaris Soft Close Gate. Or the Polaris Retrofit series that suit our 8mm Master Range Gates.
  • Do you do Custom Made Glass? I need some for my Stairs?
    Yes, we can have Custom Glass Manufactured depending on your location. All we need is a diagram with your shape and all your measurements and we can send you a Quote.
  • Do you have round spigots?
    Yes, we have our Rio Single Friction and Lifestyle Double Friction Spigots available in Base Plated and Core Drilled.
  • Why do I need a Rail on my Balustrade?
    Any Frameless Glass that is 1000mm high or over from Floor Level must have a continuous Handrail to be Compliant.
  • I’m looking at doing a Pool Fence, do you Install in Victoria?
    Unfortunately, we don not Supply and Install in Victoria, however we can Supply and Deliver your product for a Local Tradesman to fit for you.
  • Do you supply Letterboxes?
    We supply 2 varieties. The Posta Fence Mount Letterbox and the Hamptons Letterbox under the Other Fencing drop down box.
  • Can I put Hamptons Fencing on my upstairs Balcony?
    Hamptons Fencing is not Balustrade Compliant. It can only be used as Boundary Fencing.
  • I’d like a Quote for Colorbond Fencing Please?
    Unfortunately, we do not supply Colorbond Fencing.
  • Do you do Aluminium Pool Fencing?
    Yes, we do Aluminium Tubular Fencing, Premium Perf Fencing and Aluminium Barr Pool Fencing which you can find under our Pool Fencing and Other Fencing Categories.
  • How much is Shipping (small hardware item)?
    Shipping is calculated by size, weight and location. This is calculated and invoiced once we have received your order.
  • Why do I have to have Rail on my Pool Fence when its on a Balcony overlooking the Pool? But it’s a Pool Fence not a Balustrade
    By Law you must have a continuous Handrail on any glass where the finished Floor Level is 100mm above ground level whether it be a Pool Fence or a Balustrade. This is to ensure stability and safety in the event a glass panel should break.
  • Can I get the Spigots and Hardware in a White Finish?
    Yes, currently our Madrid Square Base Plated and Core Drilled Spigots, Master Range Latches, Polaris Soft Close Hinges and 25 x 21 Nano Rail are all available in a White Finish.
  • If I live out of the Local zone, can I still get my order delivered?
    Yes, we can deliver Australia Wide! We can organise crating & freighting of all our products.  https://diyframelessglass.com.au/shipping/
  • Is pick up an option?
    Yes, we have 7 Warehouses across Australia. https://diyframelessglass.com.au/local-delivery-zones/
  • Australian Pool Fence Laws
    In Australia, the benchmark for Pool Fence Regulations are Australian Standard AS 1926.1-2012 Safety Barriers for Swimming Pools, however Pool Fencing Standards, Codes and Regulations vary from state to state. Before purchasing your new fencing product, please visit your local government regulation websites to ensure you are getting exactly what you require and what will comply with your relative local and State Government Building Standards.
  • Regulations & Climbing Points - Pool fencing
    Climb points are one of the biggest issues that DIY projects face with fence certification – you may have installed the fence yourself, but if you place it too close to certain objects then you may cause a hazard and have to start all over again. To make it easier for you, here are some key points to consider when planning your new fence:
    • Climb Points: Common climb points include tables, stairs, trees, raised garden beds.
    • Fence Gaps: There Can be no gap greater than 100mm
    • Effective Height: If there is anything climbable in the area, it can reduce the ‘effective’ height of the pool fence
    • Doors: You also cannot have any door from the inside of a home open directly into the pool area.
    • Fence Height: The fence must be at least 1200mm from the ground to the top.
    • Climbable Distance: You can also not have anything climbable within 300mm of the inside of the fence.
    • Windows: Windows also cannot open into the pool area unless they open less than 100mm or have a security screen.
    Example For instance, if you have a pool fence 1200mm high, but a table or BBQ is in the area that is 500mm high then your fence is unsafe because the table reduces the height of the fence below the required 1200mm height. The pool safety standard requires fences to have continuous 900mm non-climbable zones, areas that cannot be climbed by a small child. The standard also requires pool owners to create a clear area on the inside the pool fence immediately next to the external non-climbable zone. This means moving anything that would make the fence easy to climb:
    • 900mm away from the outside of the fence
    • 300mm away from the inside.
    Regulations Climbing Points
  • How high does a pool fence have to be?
    For a pool fence to be compliant, it must be at least 1200mm high off the ground. Luckily, all our pool fencing panels are set at this height.
  • What is Earthing and does my pool fence need this?
    Earthing of spigots is an important consideration when installing pool fencing. Electrical safety laws (under AS3000:2018) and wiring rules contain provisions regarding earthing within “arm’s reach” (1250mm) of the pool water edge. Earthing reduces the risk of an electrical shock should there be an electrical fault. The cost involved of earthing spigots is generally high. Importantly, earthing contemplates conductive materials. Alternatively, DIY Frameless Glass sell a a spigot insulator which can be sleeved over our range of stainless steel Madrid base plated or core drill spigot whereby it is not possible to touch the metal spigot. In this way, the installed spigot is completely insulated and non-conductive to touch. Materials which are non-conductive do not require earthing. *The details provided here are informative only; pool owners are better served to contact your specific requirements with a licensed and experienced electrician for specific queries about all aspects of interpreting the requirements of AS3000:2018 and how this legislation might affect your pool.
  • Why can’t I have my order shipped to my front door?
    You can have your order delivered to your Front Door by a Warehouse Glass delivery Truck if you are situated in the Local Delivery zone, as specified on our Website. If you are outside of this zone, your order will be Crated as glass cannot be transported unless it is crated for safety reasons and will be Freighted to the nearest Toll Depot for your collection. A Crate, Pallet or Skid cannot be unloaded unless there is a Forklift onsite. For smaller Hardware Orders, a Courier will deliver to your Door.
  • Does my order get packed for pick up?
    Not initially – your order, unless packing to a Crate, Pallet or Skid is requested, is loaded loosely into your appropriate vehicle. Our glass comes plastic wrapped with plastic corner protectors. In our Western Australian warehouse, our glass comes in a cardboard box. In South Australia, if picking up, you must either bring your own pallet or add a pallet to your order. Additional Fees apply and a Packing Date booked in should you wish to have your glass packed.
  • Can you work out my Custom Raked Stair Panel Sizes?
    As a DIY client – detailed measurements and specifications of the glass are to be supplied by you to us with the correct sizes for your job. We can send you a diagram and tips on measuring up.
  • Do you supply Custom sized glass panels?
    YES! Depending on your location – we can have glass made as per your requirements.  Check out our custom glass quote request page to submit your enquiry for a Free custom glass quote.
  • Can you cut glass?
    Our stock toughened glass panels cannot be cut or have holes drilled as it will shatter and explode the panel. However, if you are after a custom panel, please contact us and we will get a quote out to you for any shape of glass panel.
  • What type of post do I need to hinge a Gate off?
    We have “Heavy Duty” stainless steel posts available to suit.  We do not recommend standard post or aluminium posts. If hanging a gate off a post, we also recommend that the post be core drilled for extra stability.  However, if using a base plated post (ie for timber installs) we recommend further bracing the post to the adjoining wall / glass for stability.
  • Can I Hinge my Gate on a 90 Degree Corner?
    No – our range of Gate Hinges are 180 Degrees but with the Addition of a Post, you can Hinge in a 90 Degree Corner. You can, however, Latch your gate at a 90 Degree Internal or External Corner.
  • Can I use the Polaris 125 Soft Close Hinges on the 8mm Master Range Gate?
    No. The cut outs / holes for the hinges differ in these ranges. However, we now sell a Polaris S155 Retrofit hinge!  Which is designed to suit our 8mm gates.
  • I can’t find a glass latch panel for my gate?
    Our glass latches are designed to fit to the gate to the 2 pre-drilled holes, however the panel that the latch latches to, friction fits and does not require holes.  So any standard 12mm panel will suit.
  • Why can’t I have a smaller Hinge Panel to fit in the space beside my gate?
    To be able to support the weight of the glass gate and hinges, the glass hinge panel should be bigger that the size of the gate.  If a smaller hinge panel (600mmW or 800mmw) is preferred to suit your layout, we recommend adding a glass clamp to help stabilise the hinge panel.
  • How does a gate work with a glass fence?
    A set of hinges and a latch are attached to the gate and hinge panels. This will ensure that the gate closes on its own each time and the latch ensure it stays shut. Soft close hinges are also available.
  • Why can’t I find a Glass Hinge Panel on your website to suit my Balustrade Gate?
    In line with current building codes and standards, balustrade gates must be hung off a post or wall.  They can however be latched to glass.
  • Can I use Standoffs for Pool Fencing?
    Our standard standoff glass that we sell can only be used for Balustrade as it does not meet the height requirements for Pool fencing. When quoting for standoffs for a Pool fencing area, you will need to get custom glass.
  • Can I install my glass fence onto pavers?
    Yes, as long as the pavers are on a continuous concrete footing at least 300mmw x 300mmW. The best application for pavers over concrete is to use our Extended 285mm Madrid square core drill spigot which are ideal where extra depth is required for core-drilling (through pavers to concrete).
  • Do you supply anything to help stabilise my glass in a high wind area?
    Absolutely! We have a range of glass clamps available.  Alternatively, you may also want to consider adding the slimline nano-capping rail.
  • What type of glass do I need for a Madrid Tilt Face Mount application?
    For pool fencing – see our range of 1350mmH glass For balustrade – see our range of 1200mmH pool fencing glass* (NOTE: for balustrade installs, the 1200mm pool fencing glass is only suitable where the Fall is less than 4m.  For a greater fall, custom glass is required (ie heat soaked). Contact us today if you require custom glass for your install!)
  • Will the Insulating Covers fit my Spigots?
    Our range of Insulating Covers are manufactured to fit our Madrid Base Plated and Core Drilled Spigots. They are not suited to other brands. We do have the Poly Stainless Insulating Spigots also available.
  • Will the Spigots I bought elsewhere fit your panels of glass?
    If they are “friction fit” (ie no hole in glass) and designed for 12mm frameless glass – yes! Not sure? Get in touch with our team today who are happy to assist.
  • How many Spigots do I need per panel?
    For panel sizes up to 2000mm, 2 Spigots per panel are tested and compliant.
  • Can I Use 10mm Glass on Spigots?
    10mm Glass is not Compliant for a Spigot application in Australia. You can only use 12mm Thick Glass.
  • Where do I install the Glass Clamps or Patch Fittings on my balustrade
    Personal preference as to how far from top and bottom of glass the clamps go. Our installers generally go in 100mm from each. UNLESS using the seats on the bottom clamps – they go on the bottom (recommended if the glass is 1000mmW or more, to prevent slippage) Having 3 clamps on each side, could count as a stepping point so generally just stick to two per side, but you can put clamps down the bottom for extra support as well. For patch fittings, obviously the more glass they clamp onto the better. For the standard 970 Balustrade glass, the minimum amount of glass it can clamp to is 15mm either side. The larger the panel, the more is recommended. Patch fittings for Pool glass (1200H 12mm thick) you can do as long you have strong posts – meaning posts that are attached to the ground & roof. It’s preferred to just stick to a frameless system on spigots for this glass as it is quite heavy. However please take care to refer to relevant standards to ensure our D & Square clamps are suitable for your needs as each installation situation/compliance requirement is unique.
  • Will my spigots and hardware rust?
    Our hardware is made from grade 316 and 2205 stainless steel which have been classified as marine grade making them suitable for use in coastal locations or other areas where excessive chloride is present. However, for outdoor applications such as pool fencing or balcony, we recommend selecting the Polish or Matt Black finish for your hardware, as the brushed Satin is subject to “tea-staining” and requires regular upkeep and maintenance.
  • What Product do I use to set my Threaded Rods for Stand Offs?
  • How much gap does a pool fence need?
    The perfect gap between fence panels is 50mm, however anything under 100mm will be considered compliant.
  • Does a glass fence need a handrail?
    Glass pool fencing does not require a handrail; however, all balustrade pool fencing is required to have a rail to be compliant. Luckily, the “Nanorail” on our site makes it easier than ever to install a glass balustrade with a compliant handrail.
  • How much Glazing Rubber would I need per length of Nano Rail?
    One length of STG-NANO-GR at 2900mm will give you approx. 15 pieces, which would be enough for 4-5 panels of glass.
  • How do you place handrail on a glass fence?
    The most common handrail for glass fencing balustrades is the Nanorail. Which is a ‘U’-shaped stainless-steel rail that caps onto the rail. It is usually applied with silicone, or a combination of glazing rubber and silicone. There are also several offset options which are attached to the glass panels via small holes which have been pre-drilled into the panels.
  • How do you clean a glass fence?
    Although there are specialised glass cleaners available such as “enduroshield” available on our website , warm water and dish soap are a great way to keep your glass fence clean and pristine.
  • How do you install a glass fencing spigot?
    There are essentially two different types of spigots, core-drilled spigots are placed into the ground after a hole has been made and are set with concrete grout. The other type of spigot is the baseplate spigot, which is screwed into the ground with 4 screws. Both are heavily reliable and only require two per panel.
  • Can a pool fence break?
    Although extremely rare, it is always possible that a glass panel will break. However, if this occurrence were to happen, the glass will explode into tiny pieces. The odds of any panel to break are around 1 in a 1000 and mostly cause by something like a lawn-mower-flung rock or (golf ball) impact on the edge of the panel.
  • How do you install a glass fence?
    The most common installation for a glass fence is done with stainless steel spigots. These are either core-drilled into the ground or screwed into the floor and the glass is placed within the spigots.
  • Can I use glass fencing for stairs?
    Glass fencing is often used for staircases as it adds a seamless touch to any staircase. Internally and externally custom glass panels are a great addition to any staircase. Finished off with a capping rail it creates the perfect addition to any home. We can supply custom glass for your stairs – contact us today to find out more!
  • Can I use glass fencing for a balcony?
    Absolutely, glass fencing is extremely versatile and can be used for a pool fence, balustrade, and balcony. Although it will require a handrail to be compliant, it is completely possible to use glass for a balcony balustrade.
  • Can I use glass fencing for a pool?
    Yes, glass fencing is a great alternative that many homeowners are leaning towards for their fencing choice. It adds a fresh and new look to any pool and is more affordable than you might think. It adds a luxurious look to any home.
  • Can I use glass fencing indoors?
    Absolutely, you can install glass fencing for your staircase, internal balustrade, and even internal pools. We have a range of balustrading glass and hardware that make this possible and compliant.
  • Is glass fencing expensive?
    Glass fencing is not as expensive as you may think, some customers have installed their own glass fences for only $150 per linear meter. If you are interested in getting it professionally installed however, the price may increase significantly.
  • Can I install a glass fence alone?
    We do recommend having someone help as glass panels can weigh up to 80 kilograms each. It also helps having at least two people installing as the job can be completed quicker.

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